The purpose of Stop Complainers and Energy Drainers is to teach people how to spot a complainer and fix the problem quickly. Complainers and energy drainers in the workplace can have strong negative effects on a company through lost work, loss of good employees due to an unhealthy work environment, and damage to a company’s reputation. Complainers inhibit innovation and growth in companies while negatively affecting daily productivity. Linda Swindling attempts to help readers identify the types of complainers they are dealing with, understand the reasons for their behavior, and learn strategies and solutions to deal with them. The options, strategies, and solutions provided can help turn chronic complainers into chronic contributors and let everyone get back to work.
Swindling offers the following advice to readers:
- Every complainer has their own motivations for behaving the way they do. Understanding their reality versus their outward reactions is key to helping them change their own behavior.
- Workplace productivity can suffer from energy drains. Energy drains come in many forms including: technology and software that is complicated or not understood by its users; bottlenecks; too much work for a given timeframe; misaligned values between the company and workers; and depressing work environments.
- Not all complaining is counterproductive. Constructive complaining can be beneficial to a company’s growth.
- Changing chronic complainers into chronic contributors can go far to improving a company’s morale, promoting effective communication, and increasing productivity.
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Related book summaries in the BBS library: Make Difficult People Disappear, Three Signs of a Miserable Job, Engagement Is Not Enough
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