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Archive for the ‘Relationships’ Category

In Leading with Emotional Intelligence, Reldan S. Nadler presents a handbook filled with real-life examples and step-by-step strategies to raise Emotional Intelligence and help leaders coach their teams to become “Star Performers,” or performers with high emotional intelligence. Today, organizations are faced with complex daily dynamics that can result in chaos and low performance, even in the most intelligent workforces. This influences leadership and results in confusion, frustration, defensiveness, and over- or under-managing that affects employee performance. Ultimately, argues Nadler, the way out of this loop is to enhance Emotional Intelligence.

To download three free summaries, please visit our site.

Related book summaries in the BBS library: Put Emotional Intelligence to WorkEmotional Intelligence for Managing Results in a Diverse WorldThe Other Kind of Smart

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In The Blame Game, Ben Dattner examines the detrimental effects of focusing on the assignment of blame and credit. There is general acceptance that people should receive praise for good deeds, and they should not be blamed undeservedly. However, an overemphasis on culpability can create a negative work environment that hinders creativity, honesty, and teamwork. Dattner traces the origins of this obsession, explores the role of personality, and offers suggestions for creating an environment that focuses on future success instead of past mistakes.

To download three free summaries, please visit our site.

Related book summaries in the BBS library: It’s All Politics, All Rise, Games at Work

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After hiking the price of their joint DVD mailing and instant streaming service without any knowledge from their customers, Netflix recently announced that it will be splitting into two separate companies. It will continue to offer its internet streaming service under its original name and logo. As of last week, it has decided to offer its original service, DVDs through the mail, under a new name and company, “Qwikster.”

I recently received the following stock e-mail from Netflix co-founder and CEO, Reed Hastings: “It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the price changes. That was certainly not our intent, and I offer my sincere apology. Let me explain what we are doing. It’s hard to write this after over 10 years of mailing DVDs with pride, but we think it is necessary: In a few weeks, we will rename our DVD by mail service to “Qwikster”. We chose the name Qwikster because it refers to quick delivery. We will keep the name “Netflix” for streaming.”

I myself have been a devoted Netflix member for over 4 years. I was thoroughly excited at the prospect of their instant streaming service, and their ability to continue their great customer relations and low prices. Unfortunately, I do feel that the recent chain of events and consistent lack of dialogue with their customers has shown little respect for the immense member base that has led to their tremendous success. I only learned of their sudden price increase due to my credit card bill showing that my Netflix charge had almost doubled. Moreover, there was no response to this price increase for almost an entire month.

The mass generated e-mail is a gesture in the right direction, I suppose. Netflix’s actions have gone against even the most basic rule of customer relations: the customer comes first. I wonder now how important customers truly are to the company’s overall vision, and how many the past few months of conduct will cost them.

What do you think about Netflix’s recent split?

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Some people are clearly much more effective at communicating than others. But why do people tune into some messages, and tune out others? Why do some messages stick? As John Maxwell, internationally respected leadership expert, says: “Talk is easy. Everybody talks. The question is, how can you make your words really count?”

In Everyone Communicates, Few Connect Maxwell draws upon his life experience, extensive research, and anecdotal examples to reveal the secret of the most effective communicators: they connect. Learning how to connect can be vital to success in relationships and careers, and Maxwell himself has worked hard to acquire this skill. In this book he suggests five principles of connecting, and five practices to becoming a communicator who connects. Believing that everyone can learn to connect with work and practice, he provides inspirational words to help communicators enrich the lives of their listeners and in the process, transform their own.

For a free trial of EBSCO Business Book Summaries click here.

Related book summaries in the BBS library: The Ripple Effect, Speak with Power and Confidence, The 5 Essential People Skills

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Many people feel awkward in certain situations – a handicap that can prevent them from moving ahead personally and professionally. Drawing on almost 100 years of experience by Dale Carnegie Training, The 5 Essential People Skills presents a step-by-step guide to mastering five essential people skills: 1) rapport building, 2) curiosity, 3) communication, 4) ambition, and 5) conflict resolution.

The 5 Essential People Skills first examines the skill at the core of the five essential people skills: assertiveness, which it defines as the ability to speak and act in ways that cause people to respond attentively and positively. Assertive people are able to make their ideas known without inhibiting others from sharing their ideas. The remainder of the book instructs readers how to apply assertiveness to the five essential people skills, helping them feel empowered, respected, and at ease in any situation.

For a free trial of EBSCO Business Book Summaries click here.

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In 2000, Becton, Dickinson and Company (BD) was competing in a medical technology market that was much different from the one it had grown up in. The current market was fully globalized, and regulations were changing significantly, along with customer buying patterns. Company executives realized that many people in the company were unsure of BD’s direction. In response, BD revamped its learning and development infrastructure. In Leaders as Teachers, Edward Betof examines the leaders-as-teachers program and the benefits it can bring to a company, such as aligning the learning function with the organization’s goals, serving as a catalyst for leadership development, strengthening the organization’s culture, and promoting change.

For a free trial of EBSCO Business Book Summaries click here.

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Today’s workforce is more diverse than ever, and in order to succeed, savvy businesses are looking to the emerging world of social media to help employees build relationships and solve problems together. In Social Media at Work, the authors outline the benefits of social media and provide step-by-step processes for designing and implementing strategies that harness its power.

Social media is here to stay, and its benefits and applications will only continue to grow in number. At some point, social media will not be a competitive advantage; it will be a “table stake”—a cost necessary to attract and retain workers in the 21st century. Social Media at Work provides a comprehensive guide for forward-thinking executives looking to leverage the power of social media and foster collaboration, build more effective and agile organizations, and sustain competitiveness.

For a free trial of EBSCO Business Book Summaries click here.

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