Many people feel awkward in certain situations – a handicap that can prevent them from moving ahead personally and professionally. Drawing on almost 100 years of experience by Dale Carnegie Training, The 5 Essential People Skills presents a step-by-step guide to mastering five essential people skills: 1) rapport building, 2) curiosity, 3) communication, 4) ambition, and 5) conflict resolution.
The 5 Essential People Skills first examines the skill at the core of the five essential people skills: assertiveness, which it defines as the ability to speak and act in ways that cause people to respond attentively and positively. Assertive people are able to make their ideas known without inhibiting others from sharing their ideas. The remainder of the book instructs readers how to apply assertiveness to the five essential people skills, helping them feel empowered, respected, and at ease in any situation.
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