Though the seemingly simple act of communication is as natural to humans as breathing and eating, every individual occasionally runs across someone else who is not easily “reachable.” In Just Listen, author Mark Goulston explains his proven framework for getting through to stressed people in the most difficult situations. Drawing on a twenty-year-long career in psychology, Goulston sets forth the nine essential rules for getting through to anyone and supports them with twelve simple actions that get communication flowing quickly. These simple techniques are designed to pull upset, difficult people toward the willing listener, breaking down barriers in communication and opening healthy, calm, constructive dialogue. The result is a communications handbook applicable to every sector of adult life, from dealing with friends and business associates, to connecting with lovers, parents, and defiant children.
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