In The Blame Game, Ben Dattner examines the detrimental effects of focusing on the assignment of blame and credit. There is general acceptance that people should receive praise for good deeds, and they should not be blamed undeservedly. However, an overemphasis on culpability can create a negative work environment that hinders creativity, honesty, and teamwork. Dattner [...]
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New summary available for The Blame Game
Posted in Book Summaries, Conflict Management, Relationships, tagged Ben Dattner, conflict management, fairness, office politics on May 18, 2012 | Leave a Comment »
Netflix & Qwikster
Posted in Customer Focus, Relationships, Retention, tagged customer satisfaction, Netflix, Qwikster on September 22, 2011 | 1 Comment »
After hiking the price of their joint DVD mailing and instant streaming service without any knowledge from their customers, Netflix recently announced that it will be splitting into two separate companies. It will continue to offer its internet streaming service under its original name and logo. As of last week, it has decided to offer [...]
New book summary available for Everyone Communicates, Few Connect
Posted in Book Summaries, Communication, Relationships, tagged Communication, John Maxwell, relationship building on November 24, 2010 | Leave a Comment »
Some people are clearly much more effective at communicating than others. But why do people tune into some messages, and tune out others? Why do some messages stick? As John Maxwell, internationally respected leadership expert, says: “Talk is easy. Everybody talks. The question is, how can you make your words really count?” In Everyone Communicates, [...]
New book summary available for The Five Essential People Skills
Posted in Book Summaries, Communication, Conflict Management, Relationships, tagged Communication, conflict resolution, Dale Carnegie Training, Fireside Publishing, people skills, rapport, relationship building on August 6, 2010 | Leave a Comment »
Many people feel awkward in certain situations – a handicap that can prevent them from moving ahead personally and professionally. Drawing on almost 100 years of experience by Dale Carnegie Training, The 5 Essential People Skills presents a step-by-step guide to mastering five essential people skills: 1) rapport building, 2) curiosity, 3) communication, 4) ambition, [...]
New book summary available for Leaders as Teachers
Posted in Book Summaries, Employee Development, Relationships, tagged ASTD Press, corporate learning, Edward Betof, leadership development, organizational culture, talent development, teach on July 16, 2010 | Leave a Comment »
In 2000, Becton, Dickinson and Company (BD) was competing in a medical technology market that was much different from the one it had grown up in. The current market was fully globalized, and regulations were changing significantly, along with customer buying patterns. Company executives realized that many people in the company were unsure of BD’s [...]
Networking More Essential in Down Economy
Posted in Relationships, tagged networking, Relationships on March 2, 2010 | Leave a Comment »
Now more than ever networking has become an essential tool for finding a new job. With the global economy still a year or more away from a turnaround and unemployment in the U.S. hovering near 10%, many are finding even interviews hard to come by these days. In order to get a leg up in [...]
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