In What Your Body Says (and how to master the message), Sharon Sayler explains how nonverbal signs are a very influential part of communication, sometimes even more so than the verbal part of the message. Nonverbal gestures complement, reinforce, and emphasize the importance of the verbal message for the audience. Those who intentionally use nonverbal [...]
Archive for the ‘Communication’ Category
New book summary available for Everyone Communicates, Few Connect
Posted in Book Summaries, Communication, Relationships, tagged Communication, John Maxwell, relationship building on November 24, 2010 | Leave a Comment »
Some people are clearly much more effective at communicating than others. But why do people tune into some messages, and tune out others? Why do some messages stick? As John Maxwell, internationally respected leadership expert, says: “Talk is easy. Everybody talks. The question is, how can you make your words really count?” In Everyone Communicates, [...]
New book summary available for Standing in the Fire
Posted in Book Summaries, Communication, Conflict Management, tagged confrontations, employee engagement, Larry Dressler, meetings, Standing in the Fire on August 27, 2010 | Leave a Comment »
Standing in the Fire, Larry Dressler compares leading a combustible meeting with fighting a brush fire. When not tended to properly, a fire can cause suffering, proliferation, and destruction. However, the fire can also lead to illumination, cleansing, regeneration, and transformation. High-heat meetings make everyone in the room uncomfortable, but this ‘fire’ is the catalyst [...]
New book summary available for The Five Essential People Skills
Posted in Book Summaries, Communication, Conflict Management, Relationships, tagged Communication, conflict resolution, Dale Carnegie Training, Fireside Publishing, people skills, rapport, relationship building on August 6, 2010 | Leave a Comment »
Many people feel awkward in certain situations – a handicap that can prevent them from moving ahead personally and professionally. Drawing on almost 100 years of experience by Dale Carnegie Training, The 5 Essential People Skills presents a step-by-step guide to mastering five essential people skills: 1) rapport building, 2) curiosity, 3) communication, 4) ambition, [...]
New book summary available for The Secret Language of Business
Posted in Book Summaries, Communication, tagged Communication, influence, John Wiley & Sons, Kevin Hogan, nonverbal communication, reading people on July 2, 2010 | Leave a Comment »
Nonverbal communication affects and influences all aspects of daily life, and its impact is widely overlooked. Successful professionals must be able to interpret the nonverbal signals everyone displays. In business, the secret language is about what is not said. The Secret Language of Business by Kevin Hogan is about reading people. Many individuals send messages they [...]
New book summary available for The Distance Manager
Posted in Book Summaries, Communication, Global Business, Leadership and Management, Project Management, Teamwork, tagged distance managing, global teams, Kimball Fisher, leading remotely, Mareen Duncan Fisher, McGraw-Hill, remote teams on June 25, 2010 | Leave a Comment »
With an increasing number of employees working outside the central workplace, direct control over members of a project team is a thing of the past. In The Distance Manager, authors Kimball Fisher and Mareen Duncan Fisher have created a practical guide for employers and managers on how to get the most out of off-site employees and [...]
Toyota and the Case for Appropriate Crisis Response
Posted in Communication, Leadership and Management, tagged Communication, crisis, Toyota on March 10, 2010 | Leave a Comment »
Toyota’s recent recall trouble highlights the need for companies to respond appropriately to crisis. Toyota President Akio Toyoda’s initial response to the recall of certain Toyota models for uncontrolled acceleration was seen by many as inadequate. In this case his apology was viewed as insincere and disproportionate to the size of the issue. In addition, [...]
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